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Kelune CRM

Legal

Privacy, terms, refunds and license.

Four documents on one page, covering Kelune CRM Cloud, the WordPress plugins and this website. Written plainly on purpose.

Privacy policy

This policy covers this website, Kelune CRM Cloud at app.kelunecrm.com, and the Kelune CRM Pro license check. It explains what each one collects, why, and who else handles it.

This website

If you send a message through the contact form, we receive your name, email address and message, and use them only to answer you. The form is checked by Cloudflare Turnstile to stop spam, and the message is delivered to us through Amazon SES. We do not add you to a mailing list because you wrote to us.

The site uses no advertising or tracking cookies. Our host, Cloudflare, keeps standard request logs and aggregate traffic counts. The docs remember which edition you last read in your browser's local storage, which never leaves your device.

Kelune CRM Cloud

For your account we store your name, email address, a hash of your password, your passkeys and two-factor settings, and for each sign-in session its IP address and browser. We use them to sign you in, keep the account secure and send account email such as confirmations, password resets and invitations.

Everything you put in a workspace — contacts, lists, tags, segments, campaigns, templates, automations, media and settings — belongs to the workspace. The workspace owner decides what goes in and why; we store and process it only to run the service for them. When a workspace sends email, it goes out through the email provider the workspace connected, not through ours. Opens and clicks are tracked unless the workspace turns tracking off, and smart link clicks record the device, browser and IP address.

Email logs and the audit log are kept for as long as the workspace's plan allows, and then deleted. A deleted workspace can be restored for 30 days; after that it and all of its data are deleted for good. Workspace owners can export all of a workspace's data at any time, and can export or erase a single contact on request.

Credentials for connected email providers, API keys and similar secrets are encrypted at rest.

Who else handles data

  • Railway hosts the Cloud application and its database.
  • Amazon Web Services stores uploaded media and exports (S3), serves media (CloudFront) and sends account email (SES).
  • Lemon Squeezy is the merchant of record for Cloud plans and Pro licenses. It collects the payment and billing details and issues invoices; we receive your name, email address and what you bought.
  • Cloudflare hosts this website and checks the contact form.

We do not sell personal data, and we do not share it with advertising networks.

The WordPress plugins

Kelune CRM for WordPress runs on your own server and stores its records in your own database. The free plugin sends nothing to us. Kelune CRM Pro contacts our license server to activate its license and look for updates; that check sends the license key, the email it was bought with, the site URL and the plugin version, and nothing about your contacts, campaigns or emails.

Your choices

Ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it, including your Cloud account, and we will — except where we have to keep a record for tax or accounting reasons. If you are a contact in someone else's workspace, ask that business first: they decide what is kept about you. Write to [email protected].

Terms of service

By using this site, creating a Cloud account or buying a license, you agree to these terms. If you are agreeing on behalf of a company, you confirm you are allowed to.

Kelune CRM Cloud

Every workspace starts on the Free plan. A paid plan is billed monthly or yearly, in advance, and renews until you cancel it from the billing page. Canceling keeps the plan until the end of the period you paid for, then moves the workspace to Free; nothing in the workspace is deleted. Each plan has the limits listed on the pricing page, and an action that would go over one is refused until you upgrade or make room.

You may not use Cloud to send mail to people who did not agree to receive it, to send unlawful or deceptive content, to distribute malware, or to probe, overload or work around the service's limits and security. We may suspend a workspace that does, and we will tell the owner why.

We work to keep Cloud available and your data safe, but we do not promise it will never be interrupted. Keep your own exports of anything you cannot afford to lose.

The WordPress plugins

We provide the plugins described on this site, updates to Kelune CRM Pro while its license is current, and support by email. We do not promise that your host, your email provider or another plugin will behave, and you are responsible for maintaining backups of your site.

What you are responsible for

You are responsible for the mail you send, for the consent behind the addresses you send to, and for following the law that applies to you — including anti-spam and data protection law.

Limits

The software and the service are provided as is. To the extent the law allows, our total liability is limited to what you paid us in the twelve months before the claim, and we are not liable for lost profit, lost data or indirect losses.

We may change these terms. If a change matters to Cloud customers, we tell workspace owners by email before it applies; otherwise the version on this page applies from the date shown.

Refund policy

Kelune CRM Cloud

Try a plan's features on Free first: every feature is on every plan. If you ask within 14 days of your first payment for a paid plan, we refund that payment in full. After that, canceling stops the next renewal, and the rest of a period you already paid for is not refunded.

Kelune CRM Pro

If Pro does not do what this site says it does, ask for a refund within 14 days of buying it and we will refund you in full. Before you buy, install the free plugin: it is the same product without the Pro features, so you can confirm the CRM works on your host, with your theme and with your email provider at no cost.

Renewals are the same: tell us within 14 days of the renewal charge and we will refund it.

When we cannot refund

  • the 14 days have passed;
  • the request is only that you changed your mind after using it;
  • you are asking for a feature we never claimed to have;
  • the problem is caused by another plugin or by your host, and you will not let us look at it.

Refunds are paid by Lemon Squeezy to the card you paid with. Email [email protected] with your order number.

License agreement

This agreement covers the WordPress plugins. Kelune CRM Cloud is a hosted service, used under the terms of service above, and is not licensed for download.

Both plugins are licensed under the GNU General Public License, version 2 or later. That gives you the freedom to use, study, modify and redistribute the code.

What you buy with a Pro license is service: activation, automatic updates delivered to your sites, and support from us, for the number of sites and the period your license covers. While Pro is active on a site, its dashboard needs an active license. When an annual license ends, campaigns, automations and smart links keep running, and you can renew it, or deactivate Pro and keep using the free plugin with all of your data. Activating more sites than your license covers is a breach of this agreement.

Support covers the plugins themselves. It does not cover writing custom code for you, fixing an unrelated plugin, or maintaining your server — though we will usually tell you what we think is wrong.

We may end a license without a refund if it is used to distribute malware, to send unlawful mail, or to abuse our staff. Otherwise a license ends when you stop renewing it.

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