# How to check queue health

> See whether campaign emails, automation steps, and segment refreshes are being processed on time, and what to do when something looks stuck.

Product: Kelune CRM Cloud (hosted by us). Page: https://kelunecrm.com/docs/cloud/workspace/queue-health

Kelune CRM Cloud sends campaigns, runs automation steps, and refreshes segments in the background. **Queue health** shows whether that work keeps up, so you can tell a slow send from a stuck one.

> **Note:**
>
> You need the permission to manage settings. The Owner, Admin, and Manager roles have it by default.

## Open queue health

1. Click **Settings** in the sidebar.
2. Under **System**, click **Queue health**.

![The Queue health page with this workspace's waiting work, the three queues and the scheduled tasks](https://kelunecrm.com/images/docs/cloud/workspace/queue-health/queue-health.webp)

The page refreshes by itself every 30 seconds. Click the refresh button to update it now.

## What the page shows

The cards at the top count this workspace's waiting work:

| Card | What it counts |
| --- | --- |
| **Campaign emails waiting** | Campaign emails queued or being sent |
| **Automation steps waiting** | Automation steps due or running. Steps due more than 15 minutes ago are shown as overdue |
| **Emails waiting** | Other emails still queued from the last 7 days |
| **Segments due** | Segments due for their automatic refresh. Those more than an hour late are shown as stale |

**Queues** shows the three lines all background work goes through:

| Queue | What it carries | Shown as **Delayed** after |
| --- | --- | --- |
| **Critical** | Account emails, tests, and confirmations | 1 minute |
| **Default** | Automation and sequence emails and steps | 2 minutes |
| **Bulk** | Campaign sends, segment refreshes, imports, and exports | 10 minutes |

**Scheduled tasks** lists the tasks that run every minute or every five minutes, such as **Campaign sending** and **Sequences**, with when each one last ran and runs next.

## When something looks stuck

- **Bulk is Delayed during a large campaign.** That is expected: campaign sends take turns with other work. Check again in a few minutes.
- **One task looks late.** Click **Run now** on it once, then refresh. It only starts the task's next run sooner.
- **A task shows Overdue or Not scheduled, or the page says background processing is stopped.** The background service is down, and nothing you do here will fix it. Contact support.
- **Overdue automation steps or stale segments stay while every queue is Healthy.** Contact support.

## Where to go next

- [How to manage email campaigns](https://kelunecrm.com/docs/cloud/email-campaigns/email-campaign)
- [How to read automation reports](https://kelunecrm.com/docs/cloud/marketing-automation/automation-reports)
- [How to build segments](https://kelunecrm.com/docs/cloud/contacts/segments)