# How to manage email campaigns

> Find campaigns by status, unschedule, pause, resume, or cancel a send, retry failed emails, tag contacts by what they did, and duplicate or delete campaigns.

Product: Kelune CRM Cloud (hosted by us). Page: https://kelunecrm.com/docs/cloud/email-campaigns/email-campaign

The **Campaigns** page lists every campaign in the workspace, from drafts to sent newsletters. Use it to follow a send while it runs, stop or change one before it goes out, and act on the results afterward. To write and send a new campaign, see [How to send your first campaign](https://kelunecrm.com/docs/cloud/getting-started/first-campaign).

> **Note:**
>
> Every role can view campaigns. Owner, Admin, Manager, and Agent can create and edit drafts. Only Owner, Admin, and Manager can send, schedule, pause, cancel, or delete them.

## Find a campaign

1. Click **Campaigns** in the sidebar.
2. Type in **Search campaigns...** to find a campaign by name or subject.
3. Click **Filters**, then **Status**, to show only some statuses.

![The Campaigns page with the totals, the search bar and campaigns in each status](https://kelunecrm.com/images/docs/cloud/email-campaigns/email-campaign/campaigns.webp)

The cards at the top show **Total campaigns**, **Active campaigns** (scheduled or sending), and the average open and click rates of sent campaigns. Click **Columns** to add **Click rate**, **Sent date**, and more.

| Status | What it means |
| --- | --- |
| **Draft** | Not sent or scheduled yet. Click the pencil button to keep editing it |
| **Scheduled** | Waits for its send time. The **Scheduled** column shows when |
| **Sending** | Emails are going out now |
| **Paused** | Sending stopped part way. Hold the pointer over the status to see why |
| **Sent** | Every email went out |
| **Canceled** | Sending was stopped for good |

Recurring campaigns have their own **Recurring** tab. See [How to send recurring campaigns](https://kelunecrm.com/docs/cloud/email-campaigns/recurring-campaigns).

## Change a scheduled campaign

A scheduled campaign cannot be edited. Turn it back into a draft first:

1. Open the campaign.
2. Click **Unschedule**.
3. Make your changes, then schedule it again on the **Review** step.

## Pause, resume, or cancel a send

Open a campaign that is sending. The **Sending progress** bar shows how many emails are queued, sent, and failed.

![A campaign that is sending, with the Pause button and the sending progress bar](https://kelunecrm.com/images/docs/cloud/email-campaigns/email-campaign/sending.webp)

- Click **Pause** to stop sending. The emails not sent yet stay queued.
- Click **Resume** on a paused campaign to send the rest.
- Open **More actions** and click **Cancel sending** to stop it for good.

> **Danger:**
>
> Canceling cannot be undone. Contacts who have not received the email yet will not get it. To send to them later, duplicate the campaign.

A campaign can also pause by itself, for example when the plan's daily or monthly email limit is used up. A yellow message at the top of the campaign says why. Resume it once the cause is fixed or the limit resets.

## Retry failed emails

When some emails fail, for example because an email provider was disconnected, the campaign shows how many failed.

1. Fix the cause.
2. Open the campaign and click **Retry** in the message about the failed emails.
3. Confirm.

Contacts who can no longer be mailed, such as those who unsubscribed in the meantime, are skipped.

## See who got the email

Open the **Recipients** tab to see every recipient with their status and when they opened and clicked.

![The Recipients tab with each recipient, their status and when they opened or clicked](https://kelunecrm.com/images/docs/cloud/email-campaigns/email-campaign/recipients.webp)

Click **Filters** to show only recipients who **Opened**, **Didn't open**, **Clicked**, **Didn't click**, or **Unsubscribed**. Click the eye button (**View email**) to see the email as that contact got it.

To send the email again to one contact, click **Resend to this contact** in their row. It counts toward your plan's email limit.

## Tag contacts by what they did

After a campaign is sent, you can tag or list the contacts who reacted to it, for example to tag everyone who clicked the new coffee.

1. Open the campaign.
2. Click **More actions**, then **Tag by engagement**.
3. Under **Contacts who**, choose **Opened the email**, **Didn't open the email**, or **Clicked a link**.
4. Choose what to change: **Add tags**, **Add to lists**, **Remove tags**, or **Remove from lists**.
5. Click **Apply**.

![The Tag by engagement drawer with the contact groups and the tags and lists to add or remove](https://kelunecrm.com/images/docs/cloud/email-campaigns/email-campaign/tag-by-engagement.webp)

Only contacts the email was delivered to are counted. You need the permission to edit contacts.

## Duplicate or delete a campaign

On **Campaigns**, open a campaign's **More actions** menu (the three dots in its row):

| Action | What it does |
| --- | --- |
| **Preview** | Shows the email |
| **Analytics** | Opens the campaign's report |
| **A/B testing** | Sets up a test of two or more versions. See [How to A/B test a campaign](https://kelunecrm.com/docs/cloud/email-campaigns/ab-test-campaign) |
| **Duplicate** | Makes a new draft with the same content, sender, and audience, named with "(Copy)" at the end |
| **Delete** | Deletes the campaign and its report |

A campaign cannot be deleted while it is sending; pause or cancel it first. To act on many campaigns at once, select them with the checkboxes and choose an action.

## Common questions

**Can I edit a campaign after it was sent?** No. Duplicate it, change the copy, and send that. To reach people who did not open the first one, use a [follow-up](https://kelunecrm.com/docs/cloud/email-campaigns/campaign-follow-ups).

**Why can't I schedule another campaign?** Each plan limits how many campaigns can be scheduled or sending at once, and the Free plan limits the number of campaigns. See [How to check plans, usage, and billing](https://kelunecrm.com/docs/cloud/getting-started/plans-and-usage).

**A scheduled campaign became a draft again.** At its send time, none of its audience could be mailed, for example because the segment was empty. Check the **Audience** step and schedule it again.

## Where to go next

- [How to read email logs and reports](https://kelunecrm.com/docs/cloud/email-campaigns/email-logs-and-reports)
- [How to send a campaign follow-up](https://kelunecrm.com/docs/cloud/email-campaigns/campaign-follow-ups)
- [How to A/B test a campaign](https://kelunecrm.com/docs/cloud/email-campaigns/ab-test-campaign)